●We will confirm the facts and the situation about the received inquiries, so there are cases where it may require time for us to reply. Also, depending on the inquiry, there are some cases where we may not be able to give an answer.

●As a rule, answers will generally be made by email, but there may be cases where we reply by phone or a different method than email, or depending on the content of the inquiry, we may reply via our affiliate which is relevant to the inquiry.

●The content of answers we provide to inquiries are addressed to the individual customer. Please do not use any part or whole of an email answer to an inquiry for other purposes.