1. Drivers site
  2. Privacy Policy
  3. About the handling of personal information

About the handling of personal information

Based on the Act on the Protection of Personal Information (Law No.57 enacted on May 30, 2003) and internal regulations, Honshu-Shikoku Bridge Expressway Company Limited (hereinafter "Company") announces the following regarding the customers' personal information that the Company handles.

  • Name of business operator handling personal data
    Honshu-Shikoku Bridge Expressway Company Limited
  • Purpose of use of personal information
    The Company acquires and uses customers' personal information for the following purposes.
    Additionally, when acquiring personal information from a customer in person, in writing, or by means of electromagnetic record, the Company will clearly present the purpose of use each time.
    • Provision of products and services related to expressway business, etc.
    • Introduction and other provision of information related to products, services, events, and campaigns related to expressway business, etc.
    • Responses to opinions, needs, inquiries, and/or requests from customers, etc.
    • All other particulars accompanying or associated with any of the purposes above
  • Joint use of personal information

    As an exception to the restriction on third-party provision of personal data as defined in Article 23, paragraph 5, item 3 of the Act on the Protection of Personal Information, the following are the cases where the Company will jointly use personal data with designated parties.

    Purpose of joint use To take necessary measures (including penalties and suspension of corporate cards) against persons or organizations that violated the Cabinet Order on Vehicle Restriction and otherwise malicious persons or organizations
    Customer information that is jointly used Company name, address, phone number, automobile registration number or vehicle number, and driver's name
    Scope of joint users East Nippon Expressway Company Limited, Central Nippon Expressway Company Limited, West Nippon Expressway Company Limited, Metropolitan Expressway Company Limited, and Hanshin Expressway Company Limited
    Name of entity responsible for the management of relevant information Honshu-Shikoku Bridge Expressway Company Limited provides personal data to the above companies, and when jointly using personal data, the Company is the responsible body for the said joint use.
    Purpose of joint use To understand the state of expressway utilization
    Customer information that is jointly used Travel history, vehicle category, ETC device ID, tolls, and automobile registration number or vehicle number (excluding serial designated numbers)
    Scope of joint users East Nippon Expressway Company Limited, Central Nippon Expressway Company Limited, West Nippon Expressway Company Limited, Metropolitan Expressway Company Limited, and Hanshin Expressway Company Limited
    Name of entity responsible for the management of relevant information Honshu-Shikoku Bridge Expressway Company Limited provides personal data to the above companies, and when jointly using personal data, the Company is the responsible body for the said joint use.
  • Procedure for requesting disclosure and correction of retained personal data
    You can request for disclosure and correction of your personal data that the Company retains.
    • Actions that customers can request

      You or your agent can make the following requests to the Company regarding your personal data that the Company retains. Such requests may be made to the extent that strictly relates to you.

      • Notification of the purpose of use of the retained personal data
      • Disclosure of the retained personal data
      • Correction, addition, or deletion of a part of the retained personal data
      • Suspension of use of the retained personal data, deletion of the retained personal data, or discontinuation of providing the retained personal data to a third party
    • How to make a request

      Please make your request via postal mail or by coming to our Personal Information Protection Desk in person.

      Please provide the necessary information in the request form for the type of your request and submit it along with the following required documents and processing fee.

    • Required documents

      <Submission by postal mail>

      • Request forms
      • Personal ID (A copy of any of the following: driver's license, passport, insurance card, foreign resident registration card, basic resident register card, or pension book)
      • A copy of your (requester's) Resident Card or a copy of your (requester's) alien registration card (issued within 30 days before making the request)

      <Submission in person>

      • Request forms
      • Presentation of a personal ID (Any of the following: driver's license, passport, insurance card, foreign resident registration card, basic resident register card, or pension book) The presented document will be photocopied.

      *Requests that you can make, such as those for disclosure, can also be made by the following agents:

      • Statutory agent of a minor or an adult ward
      • Agent authorized by the individual to make the request for disclosure, etc.

      *In the case of an agent making the request on your behalf, regardless of the method of requesting, the agent's personal ID (same documents apply as your personal ID) and a proxy letter or any other document evidencing your agent's authority to represent you must be provided in addition to the above documents.

    • Processing fee

      Requests for "notification of the purpose of use" and "disclosure" require a processing fee of 300 yen (including tax) for each case of retained personal data. To pay, please use postal money order (excluding telegraphic transfer) or bank transfer to the Company's specified account in case of submitting a request via postal mail. You can pay by cash if you are making your request at the Desk in person.

      Please note that the processing fee is not refundable regardless of reason.

      A processing fee is not necessary for requests for "correction, addition, or deletion of part of the personal data" and for "suspension of use, deletion, or discontinuation of provision of personal data to a third party."

    • How the Company responds to your request

      After the Company reviews your request, regardless of the type of request, the Company will notify you of the response in writing. In the case the Company cannot accommodate your request, the Company will also provide you with the reason in the notification.

    • Address to send your request form to and the contact information for the Personal Information Protection Desk

      4-1-22 Onoedori, Chuo-ku, Kobe-shi, Hyogo 651-0088

      Personal Information Protection Desk (General Affairs Section, General Affairs Department), Honshu-Shikoku Bridge Expressway Company Limited

      Phone: +81-78-291-10000

      Operating hours: 9:30 a.m. to Noon and 1:00 p.m. to 5:00 p.m.

      (Closed on Saturdays, Sundays, national holidays, beginning and end of year, and other temporary closing days)

October 1, 2005
Honshu-Shikoku Bridge Expressway Company Limited